Frequently Asked Questions
Mojo Gift FAQs: Your Ultimate Guide
Welcome to our Mojo Gift FAQ page! We know that shopping for gifts can sometimes feel overwhelming, and we want to make the process as smooth and enjoyable as possible for you.
That’s why we’ve put together this comprehensive resource to answer all your questions and concerns. Whether you’re wondering about our shipping and payment options, need help with a booking, or want to know more about our product information and return policy, we’ve got you covered. We want you to feel confident and informed when shopping with us, and we’re here to help every step of the way. So, take a look at our FAQ page and see how we can assist you in creating the perfect gift experience.
On this page, you can find the answers to our most frequently asked questions. Can’t find what you are looking for? Contact Mojo for personal assistance from our dedicated customer service advocates.
Frequently Asked Questions
Payments
We accept all major credit cards, as well as PayPal and Apple Pay. You can also pay with local payment providers such as iDeal, Giropay, and Bancontact and we even offer after pay solutions like Klarna.
Your card will be charged as soon as your order is processed. If there are any issues with your payment, we'll let you know as soon as possible.
Yes, we occasionally offer discounts and promotions to our customers. Sign up for our newsletter to stay up-to-date on our latest deals and gift ideas.
At this time, we only accept one form of payment per order. If you have any questions or concerns, please don't hesitate to contact us.
We are required to charge sales tax in certain states. The amount of tax will be calculated at checkout based on your shipping address.
Please contact us as soon as possible if you need to cancel or modify your order. We'll do our best to accommodate your request, but we can't make any guarantees once the package is in transit.
Frequently Asked Questions
Shipping
We aim to process and ship all orders within 1 business day. You will receive a shipping confirmation email with a tracking number once your order is on its way. In a rush? Don't hesitate to contact us!
We offer standard and expedited shipping options through our trusted carriers, including USPS, UPS, and FedEx. You can choose your preferred shipping method at checkout.
Yes, we ship to many countries around the world. Please note that shipping times and costs may vary depending on your location.
Shipping costs are determined by the weight and destination of your order, as well as the shipping method you choose. You can see the shipping cost at checkout before placing your order.
We will work with the carrier to track down any lost packages or file a claim for any damaged packages. If you have any issues with your shipment, please don't hesitate to contact us.
Yes, we provide a tracking number for all orders once they ship. You can use this number to track your package online and see its delivery status in real-time.
Yes, we offer expedited shipping options for an additional fee. If you need your order to arrive faster, we've got you covered.
Please contact us as soon as possible if you need to change your shipping address. We'll do our best to update your order before it ships, but we can't make any guarantees once the package is in transit.
Frequently Asked Questions
Account and Security
No, you can make a purchase as a guest. However, creating an account allows you to track your orders, save your shipping and billing information for future purchases, and receive exclusive discounts and promotions.
Yes, we take security and privacy seriously. Our website uses SSL encryption to protect your personal and payment information, and we never share or sell your information to third parties.
You can reset your password by clicking on the "Forgot Password" link on the login page. You'll receive an email with instructions on how to reset your password.
Log in to your account to update your personal and shipping information, as well as your email and password.
Contact us immediately if you suspect any fraudulent activity on your account. We'll work with you to resolve the issue and secure your account.
Frequently Asked Questions
Product Information
The validity of Mojo gift card is 2 years and we love to update your card on a weekly basis so you can enjoy everything. It's not just the monthly subscription gift experiences.
As a purchaser, you don't need to book an experience. With Mojo Gift you give the gift of choice. That means that the receiver can choose one from thousands of experiences around the world. The select their dream experience and make a reservation. We'll do our magic and give them the time of their lives.
We offer customization options currently for corporate orders only. However, you can make your gift more special by leaving a personal message for the receiver. Once they activate their Mojo Gift experience card, this message will appear.
All Mojo Gift cards can be used in 50+ countries around the world. We constantly add new countries and experiences to all gift cards. There are no limitations, we ship everywhere and the card can be used all around the world.
For last-minute gifts, we can offer you a beautifully designed Digital Gift Card. Select the digital gift card and you will receive your gift in minutes. Make it personal with a heartfelt message and give your gift. We got you covered!
It's possible that we currently don't have experience in your country yet, That doesn't mean that we don't deliver to the country. Contact us and let us do our magic. We can add more experiences and make sure there is something unique to find for everyone.
HOW IT WORKS
THE GIFT OF A MILLION MEMORIES
01
Pick a Gift Card
Choose a gift card at any budget. Each gift card is filled with thousands of experiences around the globe
02
Enjoy free shipping
Get your physical Mojo Gift card delivered around the world for free or opt for a digital version
03
Start Exploring
With Mojo, the receiver can access over 10,000 experiences worldwide with just one card
04
Create Memories
From thrilling outdoor activities to cultural excursions, every experience will be one to cherish
Contact us for all your questions
Get In Touch With Mojo Gift
We’re always here to help and answer any questions you may have. Don’t hesitate to reach out to us – whether you want more information about a product, need assistance with an order, or just want to say hi.
We love hearing from our customers and making new connections. Contact us anytime and we’ll be happy to assist you.
Ask your question via e-mail
Other ways to contact Mojo Gift
The Gift That Travels the World
The world is full of wonderful experiences waiting to be discovered. Therefore, Mojo Experience gift cards provides its recipient with a world filled with surprises. You can easily send a Finland gift card for experiences right away, no matter where in the world the recipient is, to let them enjoy incredible excursions, activities, and experiences.
Find hundreds of incredible options such as gift experiences Germany, Belgium, Canada. France, experiences in The Netherlands, the United Kingdom, Spain and many others.
Sign up for 10% off your first order
and free worldwide shipping forever
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