From the first anniversary to the twenty-fifth, handled
This is what happens after you say yes: one setup call, every milestone tracked, every reward chosen by the employee and arranged by a human concierge. Here is the process step by step.
What a long service award scheme needs to run itself
A scheme fails in one of three places: the date is missed, the reward does not fit the person, or the admin lands on one HR person's desk every month. The Mojo process is built to remove all three.
The date is handled by the Occasions Engine, which holds every employee's start date and surfaces each milestone before it happens. The reward is handled by the employee, who chooses, and by the concierge, who arranges it. The admin is handled by Mojo: one invoice, one dashboard, no catalogue, no inventory, no local suppliers.
What you keep is the part that matters: deciding which milestones your company recognises, what each one is worth, and the words the manager says on the day.
The process, step by step
Setup takes one call. After that the scheme runs on its own, with a person at Mojo behind every reward.
Setup call: milestones, tiers, data
In a 30-minute call we agree which years of service you recognise and the reward value for each tier, and you import your employee start dates once, or connect your HRIS. Your branded redemption site is set up the same week.
Before the anniversary: the alert
The Occasions Engine surfaces each upcoming milestone and the manager gets a specific alert with the employee's name, the milestone and a suggested message. Nothing is left to memory or a spreadsheet.
On the day: the award arrives
The employee receives a personalised message from their manager with their long service award. No postal address, no delivery window, and the value is never shown. It works the same in London, Lisbon or Singapore.
After the day: they choose, we arrange
The employee tells us what would mean something to them. A human concierge books the trip, the table, the retreat or the event, or arranges a product delivered to their door, and looks after every detail until it is enjoyed.
Reporting: proof for HR and Finance
The Culture Dashboard shows who was recognised, what they chose and when it was enjoyed. Finance sees one invoice and the tax documentation for each country.
What you get, and what you no longer do
The scheme stays yours. The work does not.
You decide the policy
Which milestones count, what each is worth, and whether early years such as 1 and 3 are included. Mojo helps you set tiers you can explain to Finance and to employees.
You no longer track dates
Start dates are imported once or synced from your HRIS. Every anniversary is surfaced automatically, with the manager alerted in time.
You no longer manage suppliers
No catalogue to maintain, no stock to order, no local vendor in each country. One programme, one invoice, one standard of reward everywhere.
You no longer chase redemptions
Rewards never expire and reissues are free, so there is nothing to chase. The dashboard shows what has been enjoyed and what is still open.
Who does what
A clear split between your team, the employee and Mojo.
Your HR team
The manager
The employee
The Mojo concierge
The Occasions Engine
The Culture Dashboard
Questions about the process
How long does setup take?
One 30-minute call to agree milestones and reward tiers, plus the employee data import or HRIS connection. Your branded redemption site is ready the same week, and the first gift is delivered within 7 days of onboarding or month one is free.
How do employee start dates get into Mojo?
Either a one-off data import during the onboarding call, or a connection to your HRIS so new joiners and leavers are picked up automatically. See the HRIS integration page for supported systems.
What does the employee actually receive?
A personalised message from their manager with a Mojo reward for their milestone. They then tell the concierge what they would like, from a trip or a dinner to a product delivered to their door. The value is never shown to them.
What happens if an employee leaves before using their award?
Rewards never expire, so an award already given stays usable. Mojo cannot see who has left your company, so for budget redistribution you tell us and we adjust the programme.
Can managers add a personal message?
Yes. The alert includes a suggested message that the manager personalises before sending. The message arrives with the award on the day.
Does the process differ by country?
No. The same steps run in every country you employ people in, with tax documentation provided for each. The employee chooses from what exists where they live, and the concierge works in their language.
Ready to see it for your company?
Book a 30-minute call. We map your milestones and show you the scheme for your headcount and countries.
Book a 30-minute call