Mojo Gift
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LEGAL

Privacy Policy

Last upadate: March 4, 2026

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Who We Are
Data We Collect
How We Use Your Data
Legal Basis (GDPR)
How We Share Your Data
Data Retention
Your Rights
International Transfers
Security
Children's Privacy
Changes to This Policy
Contact & Supervisory Authority

Who We Are

Mojo Gift is a digital gifting platform operated from Amsterdam, Netherlands. We enable individuals and businesses to send premium digital experience gift cards globally — reaching recipients across 190+ countries.

This Privacy Policy explains how we collect, use, and protect your personal data when you use our website at mojo-gift.com or purchase a Mojo Gift card.

For privacy-related enquiries, contact our team at privacy@mojo-gift.com. We are committed to responding within 30 days.

Data We Collect

Information you provide

When you use Mojo Gift, you may provide us with:

  • Your name and email address
  • Billing address and shipping details
  • Payment method details — processed securely by our payment partners; we do not store raw card data
  • Personalised messages you write for gift card recipients
  • Account credentials if you register an account
  • Communications you send to our support team

Information we collect automatically

When you visit mojo-gift.com, we automatically collect certain technical and usage data:

  • IP address and approximate geolocation
  • Browser type, version, and language
  • Device type and operating system
  • Pages visited, time spent, and click interactions
  • Referral URLs and search terms that led you to our site
  • Cookie data (see our Cookie Policy for full details)

Information from third parties

We may receive additional data about you from payment processors and fraud prevention services to verify transactions, and from analytics platforms to better understand site usage.

How We Use Your Data

We use the personal data we collect for the following purposes:

  • Fulfil and deliver gift card orders to recipients
  • Process payments securely through our payment partners
  • Send order confirmations, receipts, and delivery notifications
  • Provide customer support and respond to your enquiries
  • Detect, investigate, and prevent fraudulent activity
  • Improve and optimise our platform and user experience
  • Send marketing communications — only with your explicit consent
  • Comply with legal and regulatory obligations

Legal Basis (GDPR)

Under the General Data Protection Regulation (GDPR), we rely on the following legal bases to process your personal data:

Processing Purpose

Legal Basis

Order fulfilment and gift card delivery

Contract performance (Art. 6(1)(b))

Payment processing

Contract performance (Art. 6(1)(b))

Fraud prevention & platform security

Legitimate interest (Art. 6(1)(f))

Tax and financial record-keeping

Legal obligation (Art. 6(1)(c))

Non-essential cookies & analytics

Consent (Art. 6(1)(a))

Customer support communications

Legitimate interest (Art. 6(1)(f))

How We Share Your Data

We do not sell your personal data. We share your data only in the following limited circumstances:

  • Payment processors(e.g. Stripe, Paysafe) — to securely process your transactions
  • Email service providers — to send transactional and marketing emails on our behalf
  • Analytics providers — using anonymised or aggregated data to understand platform usage
  • Fraud prevention services —to detect and prevent unauthorised transactions
  • Legal authorities —where required by law, court order, or to protect the rights and safety of Mojo Gift or others

We never sell, rent, or trade your personal data to third parties for their own marketing purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy or as required by law:

  • Order and transaction data: 7 years from the date of purchase, in compliance with Dutch tax and financial record-keeping obligations
  • Account data: For the duration of your active account, plus 2 years after closure
  • Marketing preferences and email history: Until you unsubscribe or withdraw consent
  • Customer support communications:3 years from the date of last contact
  • Cookie and analytics data:As described in our Cookie Policy

When data is no longer required, we securely delete or anonymise it.

Your Rights

As a data subject under the GDPR, you have the following rights regarding your personal data:

  • Right of access — Request a copy of the personal data we hold about you
  • Right to rectification — Ask us to correct any inaccurate or incomplete data
  • Right to erasure — Request that we delete your personal data (subject to legal obligations)
  • Right to data portability —Receive your data in a structured, machine-readable format
  • Right to object —Object to processing based on legitimate interest, including direct marketing
  • Right to restriction —Ask us to restrict processing in certain circumstances
  • Right to withdraw consent — Withdraw consent at any time, without affecting past lawful processing

To exercise any of your rights, email us at privacy@mojo-gift.com. We will respond within 30 days. We may need to verify your identity before processing your request.

International Transfers

Mojo Gift primarily stores and processes your data within the European Economic Area (EEA). However, some of our third-party service providers may process data in countries outside the EEA.

Where such transfers occur, we ensure that appropriate safeguards are in place, including:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Transfers to countries that benefit from an adequacy decision by the European Commission
  • Binding Corporate Rules where applicable

You may request information about the specific safeguards in place for any international transfer by contacting us at privacy@mojo-gift.com.

Security

We take the security of your personal data seriously. Our measures include:

  • TLS encryption for all data in transit between your browser and our servers
  • Encryption at rest for sensitive stored data
  • Strict access controls — only authorised personnel can access personal data
  • Regular security reviews and penetration testing
  • Incident response procedures to address potential data breaches promptly

Payment card data is never stored on our servers. All card processing is handled directly by our PCI-DSS Level 1 compliant payment partners.

Children's Privacy

Our platform and services are not directed at children under the age of 16. We do not knowingly collect, process, or store personal data from minors.

If you believe we have inadvertently collected data from a child under 16, please contact us immediately at privacy@mojo-gift.com and we will promptly delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The “Last updated” date at the top of this page indicates when the policy was most recently revised.

For material changes — those that significantly affect how we use your data — we will notify you by email (if you have an account) or by posting a prominent notice on our website. Your continued use of Mojo Gift after the effective date of any changes constitutes your acceptance of the updated policy.

Contact & Supervisory Authority

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Mojo Gift — Privacy Team
Email: privacy@mojo-gift.com
Address: Amsterdam, Netherlands
Website: mojo-gift.com

You also have the right to lodge a complaint with the Dutch Data Protection Authority:

Autoriteit Persoonsgegevens (Dutch Data Protection Authority)
Website: autoriteitpersoonsgegevens.nl

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